Frequently Asked Questions
Everything you need to know about your ROOLEE experience.
What is your return policy?
We accept returns within 30 days of the delivery date for a refund to your original payment method or store credit. Items must be unworn, unwashed, and have all original tags attached.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental U.S. Priority and overnight shipping options are available at checkout for faster delivery.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at the time of checkout.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment options like Afterpay and Sezzle.
How do I know what size to order?
Each product page includes a specific size chart and fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit.